PACK & SEND offers a unique owner-operator franchise opportunity in the rapidly growing global logistics sector, offering customers solutions to their shipping needs whatever they are sending.
Franchise partners benefit from high gross margins and high average transaction values and are experiencing strong annual growth. From the smallest pre-packed item to fragile medical equipment that requires specialist packing in custom made crates, we send anything, anywhere.
Our proven model, launched in Australia almost 30 years ago, allows our franchise partners to build highly successful, profitable businesses. Our top service centres generate annual turnover of almost £800,000.
Investment Amount, including franchise fee: £75,000 – £95,000 plus working capital
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Internationally renowned franchise
The PACK & SEND owner-operator model is proven to deliver outstanding results for our franchise partners who enjoy running their own retail business offering a unique packing and shipping service.
All our franchise partners benefit from high gross margins and high average transaction values and are experiencing ongoing strong annual growth as their businesses win a constant stream of new customers on top of the ever-growing base of repeat customers.
Our expertise and reputation for packing large, valuable, and fragile items makes us the go-to service provider when shipping items such as antiques, artwork, musical instruments and electronic equipment. Depending on the client’s requirements, goods are sent via road, air, or sea freight to locations anywhere in the world.
Franchise partners operate from a network of retail service centres that are located in secondary high street locations, ensuring high visibility and convenience for customers without high rents.
A unique customer proposition
The logistics market is highly competitive but the vast majority of operators offer the same old basic shipping services for pre-packed items with minimal customer service.
This is where PACK & SEND is different. We offer carefully planned packing and shipping solutions and take responsibility for making sure that customers’ goods arrive safely at their destination. In return, customers appreciate the care and attention we provide and recognise the value of our services rather than simply chasing the lowest price.
Our customer proposition is differentiated from the competition by three things:
• Anything. Anywhere. – As long as it’s physically possible (and legal!), we’ll find a way to get anything, anywhere in the world.
• NO LIMITS! – Our ‘no limits’ approach means we will find solutions for almost anything that require safe sending.
• Legendary Customer Service – We are committed to providing great solutions and managing the process from beginning to end, which results in loyal repeat customers.
What does a great franchise partner look like?
Our franchise partners start as owner-operators of their own businesses, building a team to fulfil the needs of their customers by providing the very best solutions. Experience in the logistics sector is not required.
You will have great people skills and a passion for customer service.
Problem-solving, lateral thinking, organisational, time management, communication, numeracy, and computer skills are also necessary.
What will I receive from PACK & SEND?
In addition to access to all the benefits of our business model, the initial part of your PACK & SEND journey will involve a comprehensive training programme and ongoing support thereafter.
When you’re ready to launch, an expert will join you and your team in your PACK & SEND service centre for the first month. They won’t run the business for you but they’ll be on hand so you can get up to speed on maximising sales and customer satisfaction.
PACK & SEND also offers two guarantees to franchisees:
• Year 1 brand lead guarantee – PACK & SEND guarantees a defined number of leads with the opportunity to secure long-term repeat customers.
• Year 1 marketing support guarantee – whatever you spend on marketing, PACK & SEND will match it (up to a maximum of £6,000).
How do I get started on setting up my own PACK & SEND franchise?
We believe in making finding out about our business opportunity as quick and easy as possible.
After a brief telephone interview during which we find out a bit about you and your motivation for becoming a PACK & SEND Franchise Partner, we will provide you with a comprehensive overview of our business model, which will help you decide if the opportunity is right for you.
