“No two days are the same, it’s a really good combination of office based and people based work. I have always enjoyed getting out and meeting people, and delivering excellent customer service, so this business is perfect for me”.

Garry Lockwood set up his franchise in 2015, and a year later won the No Letting Go Newcomer of The Year Award. Following a long career in PR and then redundancy in his early 50’s, Garry wanted a change of lifestyle. Garry comments “Travelling abroad and spending a lot of time in hotels can sound glamourous, but it is also exhausting and I was ready for a change”.

As Garry was already a landlord, he had used No Letting Go for an inventory. He was so impressed with the service and level of detail he found within the report, he searched for more details on the company and realised it was a franchise operation. As part of his research into the company, he also looked at a number of competitors and spoke to letting agents. Garry explains “No Letting Go seemed the most national joined up company with good technology. I could see how the lettings market was going, and bigger players were looking to buy the smaller independent agents, and that being part of a bigger organisation, that could win contracts from national customers was the way forward”.

Once Garry felt he was delivering a consistent and reliable service to a number of local agents, he began looking at the next stage of growing the business. As his reputation started to establish in his local area, it was important that he did not turn work down, and so he set about recruiting 2 additional clerks. Taking on additional staff provided the additional capacity to take on more work, and Garry has now purchased an additional neighbouring area.

Rachel Farr started with No Letting Go in 2014, and has continued to grow her franchise business in Bath at a rapid rate, now employing 3 additional clerks.

Rachel originally ran her own inventory company in Bristol and came across No Letting Go whilst on a Property Inventory Management training course. Here she explains why she decided to switch from working independently to being part of the No Letting Go franchise network: “In short it was No Letting Go’s systems that impressed me so much” she recalls.

“Whilst I was still running my own business I started to do some work with No Letting Go as an affiliate working on some of the company’s national contracts in the Bristol area where I was based at the time. Letting Agents want easy access to their inventories and online systems are the obvious solution. I was using a simple online inventory tool to generate inventory reports and log photography which worked okay but once I’d started to work with No Letting Go’s system I knew I had found a superior system; I found the software so user-friendly I knew it would make my life more manageable, that I would be able work more efficiently freeing up valuable time to grow my business. In the end it was an easy decision really.”

Rachel and her family took the opportunity to relocate to Bath, “I am loving being my own boss and with the additional backing and support of the No Letting Go team I have the best of both worlds,” she added. “I enjoy the variety, every day is different and the freedom to manage my own time and the flexibility that I have as a result is wonderful.”

In 2016 at the age of 21, Daniel Proctor from our Gravesend office bought his first franchise, closely followed by a second a year later. Whilst Daniel did not plan a second purchase so soon, an opportunity arose when a neighbouring territory decided to sell, providing an option to expand his business. In just three years the area has grown significantly, putting Daniel on course to be earning £200,000 a year. This has been achieved through consistent service delivery, building a great local reputation and being rewarded with many customer referrals.

No Letting Go is a service business, benefiting from very low overheads, as no premises, machinery or stock are required. Franchisees can earn 80% profit from gross sales as an independent operator and 60% with a team behind them.

Daniel says “I’m a very service focused person, and I really enjoy going above and beyond for my customers. The No Letting Go Franchise is based on a repeat business model, so if you look after your clients they will continue to use you and recommend you to others. With great support from No Letting Go Head Office, I have grown a strong team around me which has enabled me to expand so quickly.”

Awards This is what the independent Sunday Times Awards judging panel had to say about us after we scooped our latest award in the Best Supplier category 2016

No Letting Go provides property inventories and reports to agents and property management companies of an extremely high standard. The directors understand the importance of compliance and CPD requirements and have set out to ensure that the reports they supply are delivered by highly qualified and reliable individuals.

Inventory specialists are all APIP qualified and they produce reports that will absolutely stand up to scrutiny. They do this so well that disputes over reports produced by No Letting Go are so low as to be practically non-existent. The training academy runs residential courses on inventory management which is followed by a mentoring scheme. The Training Director is an experienced lettings agent and property manager and she brings a wealth of knowledge when designing the curriculum. She is also an adjudicator for the TDS so understands the most common areas where disputes arise and can seek to proactively manage and minimise these.

The client feedback scores show that the majority of No Letting Go’s clients strongly agree with all the statements, and it scored particularly highly on referrals and also on understanding what its clients are trying to achieve for their landlords and tenants.